In countries where BPO is common, millions of people are employed and billions of dollars go towards building the country’s economy. The BPO business worldwide is already a big thing. All signs also show that the industry will continue to grow. Take advantage of the low cost capital required and start your own BPO business. But how do I start my BPO business? Here is what you will need.
- A Plan
Prepare a business plan of the type of business you wish to start. Draft a road map of how you wish to run your business. Write your goals, budget and strategies you will us to get customers. A plan will help you know whether your BPO business is feasible. You will also need a business plan to convince people to invest in your business. Think about how you will tell businesses that you can work as their BPO.
Make your business as concrete as possible. Understand the risks and opportunities a BPO consists of. Think about your goals for the next 5 years. Ensure that by the time you decide to secure a business location or raise capital, you are certain that a BPO is the right business for you. In case you don’t know how to write a plan, consider writing a rough draft first.
- Register a Business Name
Find out what laws and regulations you should follow in your country before starting an own company. Contact a lawyer or research online what regulations say about starting a BPO like My Bpo Business. Some of the rules states put regards the timing of your calls, the use of rob calls or use of auto dialers to cell phones. Learn all other laws about registration of your business and tax laws. You don’t want to start off your business with a legal case.
- Select a Location for your Business
When writing a business plan, you definitely included what type of BPO you wish to start, right? If you didn’t you should decide before you can start this business.You should already know which potential companies you will work with. You should already have a solid plan of how to approach the market. Although it’s important to have all these facts in mind, they don’t always affect your choice of business location. Your BPO can be located anywhere, as long as you have business partners that are okay with your location and type of agents you work with.
Some North American businesses, for example, prefer that your call center agents be from North America as well. Some are okay if you use offshore agents. Simply research what your target business partners want in a BPO and make sure you choice of location won’t affect it. If all these choices are okay, you can even start a call center at home. If you have plans to employ agent, you can also set up your BPO like any other normal business.
- Purchase BPO Office Items
The next step is to purchase important office items such as a workstation. You want to buy comfortable chairs and desks. Purchase enough computers for your agents and connect internet to your office. Internet connected computers will help you communicate easily with customers who prefer online means of communication. It also makes it possible to access the software programs that enable you to understand the needs of your customers. Purchase customer survey equipment. Purchase normal office supply, cleaning products and other items to help keep your office neat.
- Find a Support Team
If you still have no plans of starting a call center at your home, ensure that you have an agent or several agents to work with. The good thing with My BPO business, agents are rarely expensive. You can hire college students, for example. You can also work with people who are available during odd hours. Let your choices represent the best employees you could afford. Train your employees if you have to and remind them of your goals in the business. You don’t want to have people who will take your business’s quality score down. Having great employees will definitely help expand your business.
- Market your Business
Not every business has clients when starting off. Some of the most successful businesses started with an idea. However, take your idea to the world by creating a website and social media accounts. Hire a professional to create a clean website design for you. Visit trade shows and network with companies you would love to work with. Pay for advertising and market your business until you have enough clients to sustain your business.
- Work on Quality
My BPO business complaints are increasing, what do I do? Most startup BPOs get discouraged by the complaints people report. You would think every client hates your business. But when you are dealing with customer issues, complaints are unavoidable. What you can do, however, is work to satisfy your unhappy customers. Purchase the right software and know all the details of potential disgruntled customers. Treat complaining customers with respect and assure them that you will handle their complaints. Aim for high reviews. Post ‘my BPO Business reviews’ on your website once you start getting high quality scores. My Bpo Business will begin calling you to work for them when customers already love you.